The client is King
... but it starts with RGA
Olav Cuiper, Executive Vice President, Chief Client Officer
It’s a well-established principle that the client should always come first. But to make that possible, it’s crucial to regularly take a look inwards, and to examine yourself and your organization to make sure you’re offering value and meaning.
To offer value to clients, we must work on our knowledge, expertise, and strength in innovation. To offer meaning, we must contribute to tackling the pressing social and environmental issues facing our industry and the world at large.
While we focus relentlessly on developing partnerships, we want our clients to know where they can find us and start a conversation. The same goes for third parties: We are open to new partners, propositions, projects, channels and consumer groups.
Reaching for the North Star Our drive to reach out even farther, for instance with this magazine, is because we see and feel the increasing urgency of partnering in a rapidly changing and disruptive world. This world, and our own insurance ecosystem within it, has become more VUCA – volatile, uncertain, complex, and ambiguous – than ever.
To succeed, partnership is required. It is the way to increase the depth and diversity of talent, as well as assemble more insights, knowledge, and other resources. We can bring more to the table and convert all of these advantages into great propositions and products.
The result of this strategy? Growth. That is the dominant ambition in our company and what motiovates the partnerships in which we engage. Growth is truly our North Star because it enables us to do new things and to set and follow our own agenda. Only by growing is a company able to shape its own destiny. That is crucial in this world that we are living and working in now.
Another point: Growth makes doing business much more fun.
“Dare to ask. Challenge us! RGA has more to offer than you might think.”
What we have to offer Establishing partnerships requires flexibility, empathy, sincerity, interest and – perhaps most important of all – the willingness to form partnerships and work together. Without doubt, we can do more together than we can alone. That’s why it’s so important that RGA does more to tell you what we are working on and what we have in store. RGA has more to offer than you might think.
Curious how we could work together? Start a conversation with your local RGA partner today.
Have an idea for the next issue? Want to know more about what we do or explore a potential partnership? Or do you have other questions? Please contact us »